Rapitran

Transparent Billing—
No Hidden Charges, No Surprises!

We strive to be the most customer-focused Order Fulfillment company out there. We believe that clear, easy-to-understand billing is essential to that goal. That’s why our plans are simple, straightforward, and free from hidden charges—so you always know exactly what you’re paying for and what you’ll receive.

While some competitors make their pricing intentionally confusing to tack on extra fees, we’re committed to full transparency in everything we do, including billing. Whether you choose a set plan or our popular pay-as-you-go option, you’ll always know your costs upfront. We promise never to surprise you with hidden fees—ever!

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HOW WE PERSONALIZE YOUR PLAN

GETTING TO KNOW EACH OTHER
We begin by introducing ourselves and explaining all the services we offer. As a new client, you’ll likely have questions, and we’re here to answer them. If you need a specific service, just ask—we provide many options, some of which aren’t listed publicly. We’ll also learn about your business to recommend the best plan for you. We’ll select a base plan that fits your needs and then customize it by adding or removing services, ensuring you get the most value from your subscription.
ADVANCED ANALYTICS & DECISION SUPPORT
Using the details you share about your business, our AI-powered analytics tool will recommend the most suitable subscription plan. Our suggestions are based on your sales volume, business objectives, history, projected demand, and budget. Ultimately, the choice is yours, but our recommendations typically provide the greatest benefit. Our decision support system will also evaluate shipping methods and carriers to suggest the most cost-effective options. We’ll review everything together to ensure all add-ons and subscription needs are covered.
PERSONAL ACCOUNT MANAGER
Every Rapitran customer is assigned dedicated resources. Two account managers will handle your account, serving as your main contacts for any issues. This builds a strong working relationship and helps us resolve concerns quickly. Our clients appreciate having dedicated account managers. With dedicated support, you won’t need to wait on hold with a helpdesk. You’ll speak with someone who already understands your business, saving you time. Your Account Managers are available for any questions or to help you maximize your subscription.
A PLAN AS UNIQUE AS YOUR BUSINESS
You’ve probably heard the saying, “One Size Fits All.” We know that’s not true for business plans. That’s why we take the time to analyze your needs and create a custom plan that delivers the best value. Our tailored plans include all complimentary benefits and, of course, our best price guarantee. You’ll always receive powerful AI-driven analytics, inventory and order management, personalized support, savings in multiple areas, and top-tier customer service—all included at no extra cost.

FREE SERVICES

Rapitran provides a range of complimentary benefits to every customer, no matter their business size. Here’s a quick overview of some of these free services.

FREE ACCOUNT SETUP
After you sign up, your account will be ready within a day or two. Once activated, you’ll have full access to manage your subscriptions and settings. If your plan needs extra setup or integration, our IT team will work with yours to ensure a smooth transition with little to no downtime.
No Minimums or Maximums
We don’t set any minimum or maximum order requirements for using our service. The only thing that matters is the number of orders you want us to handle. You can always expect exceptional service, attention to detail, and precise order fulfillment from us.
No Storage Charges
Unlike many fulfillment providers, we don’t charge extra for long-term storage—as long as your inventory doesn’t require climate control.
Pay-As-You-Go Option
Prefer flexibility? Our pay-as-you-go plan lets you pay only for what you use, with no long-term commitment required.
Flexible, Scalable Integrations
Our platform is highly scalable and integrates seamlessly with your existing eCommerce setup, regardless of your shopping cart or technology. We offer free integration at no additional cost.
Complimentary Return Processing
Returns aren’t fun, but we make them easier by handling returns, refunds, and exchanges at no extra charge. It may not make returns enjoyable, but it will simplify your workflow.
Free Standard Packing Materials
We provide standard packaging supplies—boxes, fillers, envelopes, tape, and more—at no cost. If you prefer branded packaging, that’s a separate service.
Dedicated Support Team
In addition to dedicated account managers, you can reach our customer support via phone, email, chat, or our internal ticket system—all at no extra charge.
White-Label, Confidential Fulfillment
We never include our branding on any package or order we fulfill for you. Your customers will never know a third party was involved. We’re happy to stay behind the scenes so your business can shine.
Shipping Discounts & More
We’ve secured special rates with multiple shipping carriers and pass those savings on to you. You’ll also benefit from other discounts, including special bulk rates for high order volumes.

GET STARTED FOR FREE!

Begin your free trial today!

Join Now!

DID YOU KNOW?

Do you think your business has more potential to unlock? If so, let Rapitran review your operations and provide advice on maximizing your opportunities. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.

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Difficulties with order fulfillment kept my brand from reaching the highest level of customer satisfaction. As the EVP, I needed to find the best solution to address these issues. Solution Rapitran gave me access to top-tier order fulfillment, and now I’m confident that packages are always delivered accurately and on schedule.

Kyle Andrew

EVP, CMO at American Eagle Outfitters

CUSTOMER SERVICE

Rapitran is committed to exceptional after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our customer service team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).

(800) 679-1733
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