Our Features
PERSONALIZED SERVICE
When you work with Rapitran, you’ll receive VIP treatment. Regardless of your business size, every client is valued equally. Each customer is assigned a dedicated Personal Manager who serves as your main contact for all your needs. They’ll guide you through our services, options, and subscriptions, especially if you’re new. If you have any questions about your account or orders, your Personal Manager is there to help. This premium service is completely free, so you won’t pay anything extra for the outstanding support your Personal Manager provides.
Our aim is to minimize wait times and give you a dedicated resource to quickly resolve any issues, ensuring minimal downtime. Clients consistently praise their Personal Managers and the exceptional support they receive.
Rapitran is always at the forefront of technology. We actively seek out, test, and implement new tech that brings real value to our clients. Technology can be a powerful asset when used correctly. If you’re not tech-savvy, let us handle the technical side. We’ll manage the details and even train your team so you can take full advantage of the latest advancements.
While many fulfillment companies are content with the basics, we go further! We adopt the newest technology and deliver advanced solutions to lead the way in Order Fulfillment, helping our clients stay ahead. Our systems use state-of-the-art tracking, next-gen analytics, and inventory management to give you a competitive advantage.
We also proactively address potential issues by introducing contingency plans and Advanced Protocols, allowing customers to set instructions for various scenarios. This enables our team to process orders efficiently, even when challenges arise, resulting in faster processing and a better customer experience. Our technology, infrastructure, and processes are fine-tuned to work seamlessly together, delivering the most efficient Order Fulfillment possible.
USER-FRIENDLY EXPERIENCE
Switching to a new system can be challenging for any company. Rapitran offers one of the most flexible and easy-to-use platforms in the industry. Our user-friendly interface and innovative training will have your team operating smoothly in no time. The system is highly adaptable, allowing seamless integration with your current setup and other industry partners (suppliers, vendors, carriers, supply chain systems, and more).
You’ll be able to handle a wide range of tasks: placing orders, tracking shipments, generating reports, monitoring inventory, communicating with stakeholders, processing returns/refunds, managing accounting, and more. Instead of juggling multiple tools, you can manage everything from one centralized system.
COMMITTED TO YOUR SUCCESS
We are fully invested in your business’s success and in making sure your customers are satisfied. Our business depends on your clients, so your growth is our priority. We see your achievements as our own.
With a dedicated Personal Manager, you’ll be back on track quickly if any issues arise. You can also reach out to our customer support team by phone, email, or chat whenever you need assistance. Take advantage of all our resources to serve your customers, grow your business, and maximize your subscription. We’re committed to going above and beyond to ensure your satisfaction.
COLLABORATIVE INVENTORY
We’ve enhanced the Distributed Warehouse Network by introducing the innovative Shared Inventory Stock model. In this system, sellers offering the same product can pool their inventory, and orders are fulfilled from the nearest warehouse to the customer. Even if a seller doesn’t have stock at a specific location, the order can be completed if the item is available in the shared inventory at that site.
We update inventory records in real time to ensure accuracy and proper accounting. The Shared Inventory Stock model enables lightning-fast order processing, often reducing fulfillment times from days to just hours.
We encourage all clients to consider joining the Shared Inventory program. Participation is subject to approval, and only a select number of sellers will be accepted to maintain strict quality standards. We regularly review inventory quality and other criteria to determine ongoing eligibility.
If you’re interested in joining Shared Inventory, contact us today to learn more and see if this model is right for your business.
Rapitran offers a white-label solution, working discreetly behind the scenes. There will be no indication that we handled fulfillment for your orders. We never promote our company to your customers. You can choose free, unbranded packaging materials, or for a small fee, use your own branded boxes and packing. We can also customize orders to your specifications.
DID YOU KNOW?
Do you think your business has more potential to unlock? If so, let Rapitran review your operations and provide advice on maximizing your opportunities. We can help you grow, boost your return on invested capital (ROIC), and evaluate your business model.
Difficulties with order fulfillment kept my brand from reaching the highest level of customer satisfaction. As the EVP, I needed to find the best solution to address these issues. Solution Rapitran gave me access to top-tier order fulfillment, and now I’m confident that packages are always delivered accurately and on schedule.
Kyle Andrew
EVP, CMO at American Eagle Outfitters
CUSTOMER SERVICE
Rapitran is committed to exceptional after-sales service, customer support, and satisfaction. If you have questions or need assistance with an order, please contact us. Our customer service team is available 24/7 to ensure your business and customers receive the best care. You can reach us by phone, email, online chat, or through our internal ticket system (note: you must be a customer with an active subscription to use the ticket system).
(800) 679-1733
