Customer
Assistance

How do I sign up for one of your plans?
Joining Rapitran is quick and straightforward. Just complete the form and pick the plan that suits you best. New customers always get the first two weeks free. If you need to adjust your plan later, contact us and we’ll help you make the changes you need.

What are your pricing options?
We offer several subscription tiers. You can choose between monthly plans or a pay-as-you-go option. The price depends on your selected plan and/or usage (usage-based billing applies only to pay-as-you-go). You’ll always know your costs upfront—there are never any hidden fees.

What does it mean when people mention distributed warehouses?
We have a large network of warehouses across the country. When you use our Order Fulfillment service, we place your inventory in locations closest to your customers. Orders are shipped from the nearest warehouse, saving you on shipping costs and providing your customers with fast delivery. It’s the best of both worlds, which is why it’s a popular topic!

Is there a minimum monthly order requirement to use your fulfillment service?
No, we don’t set any minimum or maximum order limits. You can operate your business however you like, and we’ll handle your orders regardless of volume.

Can you handle hazardous or fragile materials?
Yes! We specialize in managing hazardous and delicate items. We hold EPA certification and comply with all relevant laws. We’re happy to work with your business.

What happens if a customer’s order can’t be delivered?
If an order is returned as undeliverable, the carrier sends it back to us. We’ll try to contact the customer and resend the package if possible. USPS may charge for return shipping, while other carriers may offer free returns for undeliverable items.

How quickly do you process orders?
Orders received before 2 PM on business days are processed the same day. Orders placed after 2 PM or on weekends are handled the next business day.

Can Rapitran assist with international shipping?
Absolutely! We are experts in global shipping and provide a range of international shipping options at competitive rates. Our network of shipping partners is extensive worldwide.

Are there any fees for packaging or shipping materials?
No, we provide standard packaging and shipping supplies at no cost. If you prefer to use your own branded boxes, there may be extra charges.

How can I tell if my website works with Rapitran’s system?
Our solution is highly adaptable and works with most major eCommerce platforms. If you have a custom website, we’ll collaborate with your developers to ensure everything connects smoothly for a seamless transition.

How long does the integration process take?
Our IT team is dedicated to making integration fast and smooth so your customers experience no interruptions. Typically, it only takes a few hours to connect your system to ours, and we make sure there’s no downtime, even during maintenance.

Is it mandatory to use your software?
We recommend using our software, but it’s not required. Many customers appreciate having a central hub for managing their business, plus access to advanced AI and analytics tools that make our platform a top choice in eCommerce.

How frequently will I receive invoices?
We send invoices to our customers every week. You’ll get an automated notification when your invoice is ready.

What should I do if I notice an error on my invoice?
Just call or email us, and we’ll help resolve your question or fix any issues. Please let us know within 30 days if you spot a billing discrepancy.

What payment methods do you accept?
You can pay using a U.S. bank account or with cryptocurrencies such as Ethereum, Bitcoin, or Litecoin.

Is there a fee for consolidating packages to save on shipping?
No, we don’t charge for package consolidation. It’s a free service that helps you reduce shipping costs.

Are there any discounts available?
We offer some of the best rates in the industry, plus additional discounts. Check with your representative to make sure you’re getting all the savings you qualify for.